STANDARD TERMS AND CONDITIONS OF SALE
Version: 01/03/2026
Name organization: DreamCATchers vzw
Address: Baudelokaai 13, 9000 Ghent
Company number: 0647.902.491
E-mail: hello@wearedreamcatchers.be
Article 1 – General
This is the website and webshop of DreamCATchers vzw.
The current general terms and conditions apply to every transaction you make through this website. Any other condition not expressly accepted by DreamCATchers vzw is considered unwritten. By participating in activities, entering into a membershipagreement, making purchases through the webshop, donating via the website, or using any services of the association, the participant, customer, supporter, or member declares to have taken note of these conditions and to accept them.
Article 2 – Purpose of the non-profit organization
DreamCATchers vzw has the altruistic goal of:
Socializing hard-to-place shelter cats,
promoting the adoption of cats,
communicating and raising awareness among people about:
sterilization/castration of all cats
microchipping and registration
cat behavior in general
the needs of cats to meet their natural requirements
the issues surrounding stray cats,
training volunteers and employees regarding the above matters to further disseminate this information,
being a point of contact regarding cats,
contributing to the stray cat policy in Ghent and surrounding areas,
establishing collaborations between different organizations.
The object, or the concrete activities through which the non-profit organization achieves its objectives, include:
adoption organization for cats
information point about cat behavior and the needs of the cat
communication via website, brochures, campaigns, social media,...
selling cat-related items through a store and webshop
running a café where customers contribute to the socialization of the cats
organizing lectures and workshops
organizing activities and events
The association focuses, among other things, on prevention. Through the cat adoption organization, it engages as many people as possible about cats in general to be as well-informed as possible about how cats are structured and what their needs are. When someone wants to adopt a cat, the association provides advice. On one hand, cats that are in the organization can be adopted; in this case, the association primarily looks at the compatibility between the respective cat and the potential adopter. On the other hand, it refers to various other organizations where cats are also available for adoption.
The organization houses cats that come from various rescue organizations and that have difficulty finding a good home. The organization is responsible for their care and actively works on the socialization of the cats. The main goal of the association is to inform as many people as possible about cats in general, cat behavior, and what cats need, in order to improve the relationship between all cats and their owners, and to thereby reduce the number of house cats ending up in shelters. In this way, the association hopes to help put a stop to the ever-expanding stray cat population.
In addition to the above goal focused on cats, DreamCATchers vzw also aims to be a place where every person is welcome. The association highly values inclusivity, both among volunteers, members, customers, and everyone who is in any way connected to the association, and will always strive to realize this as much as possible.
All activities are organized within the framework of this social goal.
Article 3 – Membership
Becoming a supporting member of DreamCATchers vzw can be done by filling out the online form on the website or by completing a physical membership card at the headquarters of DreamCATchers vzw and by paying the applicable contribution at that time. Membership is valid for one year and can be renewed. Members commit to respecting the objectives of DreamCATchers vzw.
Membership cards are preferably picked up in person, as well as any webshop orders, in order to keep the ecological footprint of DreamCATchers vzw as low as possible. If this is not possible, the membership card or order will be sent via Bpost.
Article 4 – Donations
DreamCATchers is a non-profit organization that relies on contributions from supporters, among other things. You can make a donation in various ways through the website. A financial contribution can also be deposited directly into the bank account; the number can be found in the contact details on the website.
DreamCATchers non-profit organization can refuse any donation without reason.
Article 5 – Registrations for events
Registration for different types of events is done through the website, unless otherwise stated. A registration is final after confirmation and, if applicable, payment.
DreamCATchers non-profit organization reserves the right to refuse or cancel registrations if organizationally necessary.
Cancellation by a participant must be done in a timely manner via email to hello@wearedreamcatchers.be. In case of cancellation, a refund may take place by mutual agreement. If an event is canceled by DreamCATchers non-profit organization, the amount paid will be fully refunded.
Article 6 – Prices
All prices on the website are expressed in euros (€) and include VAT and all other taxes that the customer is required to bear. Any shipping costs will be clearly displayed before completing the order.
DreamCATchers non-profit organization reserves the right to adjust prices at any time.
Currently, DreamCATchers non-profit organization does not meet the conditions to provide tax certificates. As soon as this possibility arises, it will be indicated on the website.
Article 7 – Order and payment
An order becomes final after it has been correctly placed through the webshop, and payment has been successfully received.
Payment can be made via the payment methods offered on the website, such as: Bancontact, credit card, bank transfer.
DreamCATchers vzw can suspend or cancel an order when there are indications of fraud or abuse.
Article 8 – Delivery
Subject to any changes, orders are processed on Tuesdays and Fridays. Deliveries are possible in Belgium and the Netherlands and usually occur within 8 days after your order and after your payment has been received. You can also choose to pick up your order yourself.
The stated delivery times are indicative and cannot give rise to compensation in case of delay. DreamCATchers vzw may be required to impose other conditions on delivery in specific cases, you will be informed of this. The risk of loss or damage passes to the buyer as soon as the product is delivered.
If you have questions regarding delivery or pickup, you can always contact us via the contact details on the website.
Article 9 – Warranty and right of withdrawal (consumers)
The legal warranty of two years applies to all products offered on the website, provided there is a valid proof of purchase.
DreamCATchers vzw always seeks the best suppliers for its products and services. If you notice anything about the product, please feel free to contact us.
In accordance with European consumer legislation, the consumer has the right to withdraw from a purchase within 14 calendar days after receiving the product without giving any reason.
To exercise the right of withdrawal, the buyer must inform DreamCATchers vzw of this via email to hello@wearedreamcatchers.be with mention of all purchase details.
The product must be unused, in original condition, and delivered to DreamCATchers vzw within 14 days after the day on which the right of withdrawal was communicated, if possible in the original packaging. The costs for return shipping are the responsibility of the buyer, unless otherwise agreed.
Upon receipt of the returned product, DreamCATchers vzw will refund the amount paid within 14 working days.
The right of withdrawal does not apply to:
products for which this is indicated on the website
personalized or custom-made products
digital products that have already been delivered
temporary offers and bargains, discounted products,...
auctioned products
tickets for events on a specific date
foodstuffs and products that have a limited shelf life
services that you use before the end of the withdrawal period
products whose seal has been broken
magazines, newspapers, and periodicals, except for subscriptions
lotteries (e.g. raffle)
sealed products that cannot be returned for hygienic reasons after opening
Article 10 – Complaints
Complaints about products or orders must be reported within 14 days after delivery via email to hello@wearedreamcatchers.be with mention of all necessary details. After that, any right to repair or replacement expires. The notification can be made by phone, but must always be confirmed via email or by post.
DreamCATchers vzw will make every effort to provide an appropriate solution.
Article 11 – Liability
DreamCATchers vzw is in no way liable for any form of damage, direct or indirect, resulting from the use of the information on this site or the inability to consult it, nor for any damage or disadvantage you incur from using the online payment system. Only the terms of the online payment system apply to this.
DreamCATchers vzw strives to keep all information on the site as up-to-date and accurate as possible. However, this may not always be the case. We are not liable for inaccuracies, incomplete information, or missing information or its unavailability.
The information, names, images, photos, logos, and icons, etc. that are available on or through this site create no obligation on the part of DreamCATchers vzw.
DreamCATchers vzw is not liable for viruses and other ICT problems that arise from the use of this site.
Visitors to our site agree not to disrupt the optimal functioning and security of the site, for example by using viruses or other harmful files or data or by gaining access to files or data to which they do not have access.
DreamCATchers vzw does everything possible to organize activities safely. However, participation in activities is at your own risk. The association is not liable for, among other things, loss or theft of personal belongings or any form of damage.
Article 12 – Protection of intellectual property rights
The information, including all editorial material, informative texts, photos, illustrations, drawings, and other graphic material, names, logos, trademarks, and other brands, on this site is the property of DreamCATchers vzw and is protected by copyright, database rights, trademark rights, or other intellectual property rights. The information may only be used for your personal, non-commercial use. You agree not to reproduce, distribute, or disclose the information to third parties, whether for profit or not, without prior express written permission from DreamCATchers vzw. Nothing on this site may be interpreted as granting an express or implied license to use any intellectual property rights of DreamCATchers vzw or a third party.
The association itself also tries to avoid any infringement of intellectual property rights. If you find a photo or other information on this site that you believe constitutes an infringement of your rights, please contact us and we will work together to find a solution.
Article 13 – Use of photos and images
During activities, photos or video recordings may be made for communication and promotional purposes of DreamCATchers vzw (website, social media, print).
Anyone who does not wish to appear recognizable in images can notify the organization in advance.
Article 14 – Privacy and data protection (GDPR)
DreamCATchers vzw does not collect any personal data other than those provided voluntarily and processes this in accordance with Belgian privacy legislation and the GDPR.
When you use the webshop, you have the choice to create an account or not. Any usage data is only processed internally to give us the opportunity to continuously improve the website.
If you subscribe to emails on the DreamCATchers vzw website, become a member, or provide financial support, you decide to provide your personal data for this specific purpose through an online form. You have the right to access your personal data (the right to have it corrected or deleted). You can do this by contacting us via email: hello@wearedreamcatchers.be.
Your data will not be sold, rented, or made available to third parties by DreamCATchers vzw as a matter of principle. DreamCATchers vzw reserves the right to use your data to ask for (financial) support.
Transactions carried out on the website are secured by the payment system of our partner Mollie. All data exchanged, including your credit card number, your name, and your mailing address for processing the payment, is encrypted thanks to the SSL protocol. This data cannot be traced, intercepted, or used by third parties.
Article 15 – Modification of the terms
DreamCATchers vzw reserves the right to change these general terms at any time. The most recent version is always available via www.wearedreamcatchers.be.
Article 16 – Applicable law and disputes
Belgian law applies to these terms.
In case of disputes, only the courts of the judicial district of Ghent are competent.